Frequently Asked Questions

How do I become a resident at Mariner’s Watch?

You can always call our leasing office and our friendly staff will make an appointment for your personal tour, please call 216.373.7400 or send us an email at  Once you have found the perfect suite from your tour or our website floor plans, complete an application, either via the website or in person. Once you are accepted, you will sign a lease, and submit your deposit. Our management staff will contact you and discuss your move-in date.

What are the lease terms?

Mariner’s Watch has 12 – 36 month lease terms. Please speak to one of our leasing professionals at 216.373.7400 for current rates and to select your suite.

What are the hours of the office?

The office has regular hours and can be found on the Contact Us page.  If you need someone outside of those hours or on weekends, please feel free to email us or call us to make an appointment. We will do our best to meet your schedule!

What are the hours of the SkyLounge?

The SkyLounge is located on the 4th level and boasts an amazing outdoor deck, home theater, fitness center, and culinary tasting kitchen for your enjoyment, all included as a resident of Mariner’s Watch. Want to take in some rays on the outdoor deck, take in a good book, or simply meet up with some friends while enjoying some of the areas finest views? Simply come on up between the hours of 6:00AM – 11:00PM everyday. Want to book a private party in the SkyLounge? Please talk to our wonderful leasing staff for rates and availability.

What is the pet policy?

Yes, we’re pet friendly!  Both dogs and cats are welcome. A maximum of 2 pets are allowed per suite. Weight and breed restrictions apply, please contact the leasing office for additional information.

When and where can I get a workout in?

Our state-of-the-ar gym is located inside the SkyLounge on the 4th level and is open from 6:00AM – 11:00PM everyday! Please enjoy our elliptical trainers, treadmills, recumbent bikes, upright bikes, weight machines, and other equipment while taking in breath taking lake front and dramatic City views with a schedule that will suit anyone’s need!

How do I pay my rent online?

You can sign in to your Resident Portal and make online payments from there. We accept ACH (same as a check), debit card, and credit card via the website.

What is the “Away-from-Home” Service?

Away-from-Home is Mariner’s Watch concierge service. Included in your rent. Mariner’s Watch staff will coordinate your dry cleaning, grocery delivery, and other services as available. Arriving home from a week’s business travel should be relaxing, not hurrying home to run around and take care of your errands in time to leave again. Simply call or email the office for a list of services we can offer and we will be happy to assist.

Are electric vehicle charging available for residents?

Yes. Mariner’s Watch has electric vehicle parking available, first come first served, in the parking area outside of the garage for residents with electric vehicles. The plug-in stations are located immediately outside the garage and accept credit card payment. Once finished charging your vehice, please move it to its assigned parking space, so that others may enjoy this amenity.

What are the utility company contacts for service?

Please contact each of the following utilities to start / end your service:
  • Electricity – the Illuminating Company. You can contact them at 800.589.3101 or click here.
  • Water & Sewer –Mariner’s Watch staff will automatically enroll you upon your move in /out date
  • Television, Internet, Phone – AT&T U-verse. AT&T U-verse offers U-verse to each resident in the property for an unparalleled television, Internet, and phone experience. Stop by the Office for a demonstration, or enjoy it free of charge in the SkyLounge. To contact AT&T U-verse, call the Mariner’s Watch AT&T representative Bob Wypasek at 440-552-5121 or email Bob at go to the AT&T website at

How do I get a hold of someone for Maintenance?

If for some reason something isn’t exactly perfect – we want to hear about it ASAP! Got a cabinet door that isn’t closing, an appliance that doesn’t seem to work, a squeaky door, a toilet or faucet that leaks? Please create a work order via the “Residents Corner” or call the office at 216.373.7400 to make your suite perfect!

Who replaces my burned out light bulbs?

Part of the Mariner’s Watch lifestyle is allowing our maintenance team to replace your light bulbs. No fee, no hassle, no worries! Just make an on-line work order or call the office and we’ll take care of the rest.

Where is Recycling Located?

On-site recycling is available and is located on each floor, in the trash room, next to the elevator. Please do not put anything down the trash or recycle chutes larger than a small pizza box, as larger items will unfold and clog the chute.

Do I need to replace the air filter on my heating and air conditioning system?

Nope – we have you covered here too! The Marine’rs Watch maintenance staff will enter your suite twice a year, change your air filter(s) and leave you a note that they have completed this semi-annual maintenance. There is no charge for this service, but it is necessary to keep your eco-conscience heating and air conditioning running at its highest performance.

How do I dispose of cardboard boxes?

Please break down your boxes and place them flat outside the trash room in the parking garage (outside the elevator lobby). Because they pose a clogging risk and are bulky, they cannot be placed in trash chutes.  Our maintenance staff will clear them away.

Can I dispose of my old mattress/furniture onsite?

We do not have onsite facilities available for items of that size. Please donate to your local thrift store/ charity. Or for a small fee, 1-800-GOT JUNK will pick up your donations.

Do I have assigned parking?

Yes. Parking is assigned in the heated garage. Please park in your assigned space. Exterior parking (behind the gate) is available first come first serve, and Street parking is also available in front of the building along Detroit Avenue.

Can my guests park in the garage?

Because space is limited, garage parking is for residents only. Guest parking is available in front of the building, along Detroit Avenue. Handicap guest parking is available immediately in front of the building and access is via the front entrance.

What do I need to do when I move-out?

We require 60-day notice in writing. Please email us and include your move-out date and apartment number.Our excellent leasing staff will help you with the end of lease paperwork and schedule a walk through with you.

How do I operate one of my appliances?

Please follow this link and click on the owners manual for your specific appliance. Otherwise, please feel free to contact our wonderful maintenance staff for additional questions.

My Thermostat displays an “HL” code and I cannot change the settings?

The “HL” code is a child lock feature that engages when buttons are pressed to quickly (mimicking a child tampering with the thermostat).  Please press and hold the orange “Set Back” button until the code clears.  Normal operation should then be allowed.  If you need additional help, please contact the office.

I have a bike to get around Ohio City, where can I keep it?

Secure bike storage is available, free of charge (first come first serve) in the secure bike room in the parking garage. If you would like a space, simply contact our wonderful leasing staff and they will provide you with a access. Only those resident with bikes in the bike room have access. Bikes are placed in a bike rack with a resident provided lock. Very hassle free.

What is around Mariner’s Watch and how do I get there?

Mariner’s Watch is located in vibrant Ohio City. There are so many things to do here, we can’t possibly identify them all. Your best bet is to use our amenities map on our amenities page and click on what interests you. Also, please follow us on Facebook activities and interests in our immediate are and community.

What’s happening at the building?

Tons of stuff! Mariner’s Watch is located in a vibrant community of Ohio City. There will be events just for residents, as well as residents and neighbors at the building. Please follow us on Facebook for current events at the building and in the area!

When can I move in to my new home?

Please schedule a time with our leasing office.  We need to schedule move-in’s and large deliveries so that we can have the elevator available to movers so that we can properly operate the elevator for you or your delivery personnel, and also so that regular resident parking is not obstructed.  Times fill up, so please schedule ahead of time.

Have a question not answered here?

Contact us today and let us know how we can help you.

FREE RENT for the remainder of 2020!

The sooner you move in, the more you SAVE!

CALL NOW 216.373.7400